Effective Date: 1st November 2026

Welcome to Hisense Kenya. These Terms and Conditions govern your access to and use of our website, https://hisense-kenya.co.ke/, and the purchase of products and services offered through our platform.

By accessing our website, placing an order, or purchasing products from us, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website or making a purchase.

1. About Hisense Kenya

Hisense Kenya is an authorized Hisense dealer in Kenya, providing customers with Hisense electronic products and appliances.

Our business details are:

2. Acceptance of Terms

By accessing or using this website, you confirm that:

  • You have read and understood these Terms and Conditions.
  • You agree to comply with all applicable laws and regulations in Kenya.
  • You will provide accurate and complete information when placing orders.
  • You will use our website for lawful purposes only.

If you do not agree with these terms, please discontinue using our website.

3. Website Use

You agree to use our website responsibly and not to:

  • Use the website for fraudulent, unlawful, or unauthorized activities.
  • Attempt to gain unauthorized access to our website, servers, or systems.
  • Distribute malicious software, viruses, or harmful code.
  • Copy, reproduce, or distribute website content without our written permission.
  • Interfere with the proper operation, security, or functionality of the website.
  • Submit false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access to our website where misuse or suspicious activities are identified.

4. Product Information and Descriptions

We make reasonable efforts to ensure that all product descriptions, specifications, images, prices, and other information displayed on our website are accurate and up to date.

However:

  • Product images are provided for illustration and may differ slightly from the actual product.
  • Product specifications and features may change as manufacturers update their products.
  • Colours and appearance may vary depending on screen settings.
  • Product availability may change without prior notice.

Customers are encouraged to contact us for clarification about product specifications, compatibility, features, or availability before placing an order.

5. Prices and Payments

All prices displayed on our website are quoted in Kenyan Shillings (KES), unless otherwise indicated.

We reserve the right to update product prices at any time. However, price changes will not ordinarily affect orders that have already been confirmed, except where an obvious pricing error or other exceptional circumstance requires further communication with the customer.

We accept payment through the payment methods made available or communicated by Hisense Kenya.

An order may require payment confirmation before processing or dispatch.

Customers are responsible for ensuring that payment details and transaction information are accurate.

6. Orders and Order Confirmation

When you place an order through our website or another official sales channel, you are making a request to purchase the selected products.

All orders are subject to:

  • Product availability.
  • Verification of customer and order details.
  • Successful payment confirmation, where applicable.
  • Confirmation by Hisense Kenya.

We reserve the right to decline or cancel an order where:

  • The requested product is unavailable.
  • There is an obvious pricing or product listing error.
  • Incorrect or incomplete customer information has been provided.
  • A payment cannot be verified.
  • We reasonably suspect fraudulent or unauthorized activity.

Where payment has already been received for an order that cannot be fulfilled, the appropriate refund will be arranged in accordance with our Return and Refund Policy and applicable Kenyan law.

7. Delivery Policy

Hisense Kenya aims to deliver purchased products to customers within the agreed delivery arrangements.

Delivery timelines may vary depending on:

  • The customer’s delivery location.
  • Product availability.
  • Transportation arrangements.
  • Weather conditions and other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery addresses and contact information.

Any applicable delivery charges will be communicated to customers before order confirmation.

Customers should inspect delivered products and report visible damage, missing components, or incorrect deliveries promptly.

8. Product Warranty

Products sold by Hisense Kenya may carry a manufacturer’s warranty, depending on the product category and applicable warranty terms.

Warranty coverage is subject to the conditions provided by the manufacturer.

The warranty may not cover:

  • Accidental damage.
  • Damage resulting from misuse or negligence.
  • Unauthorized repairs or modifications.
  • Improper installation or operation.
  • Normal wear and tear.
  • Other exclusions specified in the applicable warranty documentation.

Customers should retain their purchase receipts and warranty documentation for future reference.

Nothing in this section limits consumer rights provided under applicable Kenyan law.

9. Returns, Replacements and Refunds

All returns, replacements, and refund requests are handled in accordance with our Return and Refund Policy.

Customers are encouraged to review the policy before purchasing products.

Our Return and Refund Policy forms part of these Terms and Conditions.

For assistance with returns, please contact our customer support team using the details provided on our website.

10. Customer Responsibilities

When purchasing from Hisense Kenya, customers agree to:

  • Provide accurate personal, billing, and delivery information.
  • Ensure that products purchased are suitable for their intended use.
  • Follow the manufacturer’s installation, operating, and maintenance instructions.
  • Use products in accordance with the manufacturer’s recommendations.
  • Keep purchase receipts and relevant warranty documents.
  • Report product issues through the appropriate customer support channels.

11. Intellectual Property Rights

All content appearing on this website, including text, images, graphics, logos, product descriptions, website designs, and other materials, is protected by applicable intellectual property laws.

Unless otherwise stated, website content may not be copied, reproduced, modified, distributed, or commercially exploited without prior written permission from the relevant rights holder.

Hisense and its associated logos, trademarks, and product names belong to their respective owners. Their appearance on this website does not transfer ownership of those intellectual property rights to Hisense Kenya.

12. Third-Party Links

Our website may contain links to third-party websites, services, or platforms for informational or convenience purposes.

Hisense Kenya does not control or operate these external websites and is not responsible for their content, privacy practices, security, or services.

Customers are encouraged to review the terms and privacy policies of third-party websites before using them.

13. Limitation of Liability

Hisense Kenya will make reasonable efforts to ensure that our website operates reliably and that customers receive the products they order.

However, to the extent permitted by applicable law, we shall not be liable for:

  • Temporary website interruptions or technical difficulties.
  • Losses resulting from inaccurate information supplied by customers.
  • Delays caused by circumstances beyond our reasonable control.
  • Unauthorized access resulting from circumstances outside our reasonable control.
  • Indirect losses arising from the use of our website.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by Kenyan law, including liability relating to statutory consumer rights.

14. Privacy and Data Protection

We respect the privacy of our customers and are committed to handling personal information responsibly.

Information collected through our website may include names, telephone numbers, email addresses, delivery addresses, and order details.

Such information may be used for:

  • Processing and fulfilling customer orders.
  • Communicating order updates.
  • Providing customer support.
  • Managing warranty and after-sales requests.
  • Improving our products and services.
  • Meeting applicable legal and regulatory obligations.

We handle personal information in accordance with applicable data protection laws in Kenya, including the Data Protection Act, 2019.

Customers should also review our Privacy Policy for further information about how personal data is collected, used, stored, and protected.

15. Website Availability

We reserve the right to update, modify, suspend, or discontinue any part of our website without prior notice where necessary.

We do not guarantee uninterrupted website availability, although we will make reasonable efforts to maintain a reliable online shopping experience.

16. Changes to These Terms

Hisense Kenya reserves the right to revise or update these Terms and Conditions from time to time.

Any changes will be published on this website, together with the revised effective date.

Continued use of our website after updated terms have been published constitutes acceptance of the revised terms, to the extent permitted by applicable law.

17. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

In the event of a dispute, customers are encouraged to contact Hisense Kenya first so that we can attempt to resolve the matter amicably.

Where an amicable resolution cannot be reached, the dispute may be referred to the appropriate courts or relevant dispute resolution bodies in Kenya.

Nothing in this section limits any statutory rights or remedies available to consumers.

18. Contact Information

For questions, complaints, or clarification regarding these Terms and Conditions, please contact us:

Hisense Kenya

Tatu Arcade, Taveta Road, Nairobi, Kenya.

Telephone: +254 721 563 535

Email: info@hisense-kenya.co.ke

Website: https://hisense-kenya.co.ke/

Thank you for choosing Hisense Kenya. We appreciate your trust and look forward to providing you with quality products and excellent customer service.