Effective Date: 1st November 2026

At Hisense Kenya, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, https://hisense-kenya.co.ke/, make a purchase, or interact with our business.

By using our website or purchasing products from us, you acknowledge that your personal information may be processed as described in this Privacy Policy.

We are committed to handling personal information in accordance with the applicable laws of Kenya, including the Data Protection Act, 2019.

1. About Hisense Kenya

Hisense Kenya is an authorized Hisense dealer in Kenya, providing customers with Hisense electronic products and appliances.

Our contact details are:

Business Name: Hisense Kenya
Location: Tatu Arcade, Taveta Road, Nairobi, Kenya
Telephone: +254 721 563 535
Email: info@hisense-kenya.co.ke
Website: https://hisense-kenya.co.ke/

For purposes of this Privacy Policy, Hisense Kenya is responsible for handling personal information collected through our website and business operations, subject to applicable law.

2. Personal Information We Collect

We may collect different types of personal information depending on how you interact with our website and business.

A. Personal Identification Information

This may include:

  • Full name.
  • Telephone number.
  • Email address.
  • Billing address.
  • Delivery address.

B. Order and Transaction Information

When you purchase products from us, we may collect:

  • Products purchased.
  • Order numbers and transaction references.
  • Purchase dates.
  • Payment confirmation details.
  • Delivery information.
  • Purchase and warranty records.

We do not intend to collect or store complete payment card details or financial account passwords through our website.

C. Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.
  • Browser type and version.
  • Device information.
  • Operating system.
  • Pages visited.
  • Website access dates and times.
  • Referring website addresses.

D. Communication Information

When you contact us through email, telephone, website forms, or other communication channels, we may collect information contained in your messages and enquiries.

3. How We Collect Your Information

We may collect personal information through:

  • Website registration and checkout forms.
  • Product enquiries and contact forms.
  • Telephone calls and email communications.
  • Online orders and purchases.
  • Delivery and customer support interactions.
  • Cookies and similar website technologies.
  • Other legitimate business interactions.

We only seek to collect information that is reasonably necessary for the purposes explained in this policy.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

Order Processing

To receive, verify, process, and fulfil customer orders.

Product Delivery

To arrange delivery of purchased products and communicate delivery updates.

Customer Support

To respond to enquiries, complaints, technical questions, and after-sales requests.

Warranty Management

To verify purchases and assist customers with applicable warranty claims.

Payment Verification

To confirm payments and manage transaction records.

Website Improvement

To understand how visitors use our website and improve its functionality, security, and user experience.

Marketing and Promotions

To communicate product updates, special offers, promotions, and other relevant information where we have an appropriate legal basis or your consent, where required.

You may opt out of promotional communications at any time.

Legal and Regulatory Compliance

To comply with applicable laws, regulations, court orders, and legitimate regulatory requirements.

5. Legal Basis for Processing Personal Data

Hisense Kenya processes personal information on appropriate lawful grounds under the Data Protection Act, 2019.

Depending on the circumstances, these may include:

  • Consent: Where you have given permission for a specific use of your information.
  • Contractual Necessity: Where processing is necessary to fulfil an order or provide a requested service.
  • Legal Obligation: Where processing is required to comply with applicable laws.
  • Legitimate Interests: Where processing is necessary for legitimate business purposes, provided your rights and freedoms are not overridden.

Where consent is the legal basis for processing, you may withdraw it, subject to applicable legal requirements.

6. Sharing Your Personal Information

We do not sell, rent, or trade customers’ personal information to third parties.

However, we may share relevant information with trusted third parties where necessary to operate our business, including:

  • Delivery Companies: To facilitate the transportation and delivery of purchased products.
  • Payment Service Providers: To process and verify customer payments.
  • Website and Hosting Providers: To maintain and secure our website and related systems.
  • Technical Service Providers: To provide website maintenance, security, and technical support.
  • Professional Advisers: Where necessary for legal, accounting, or professional services.
  • Government and Regulatory Authorities: Where disclosure is required by applicable law or a lawful request.

We expect relevant service providers to handle personal information responsibly and apply appropriate safeguards.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies are small text files stored on your device when you visit a website.

We may use cookies to:

  • Remember website preferences.
  • Maintain shopping cart functionality.
  • Improve website performance.
  • Understand website visitor behaviour.
  • Enhance website security.
  • Support relevant analytics and marketing activities.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features and functionality.

Where required by applicable law, we will seek consent before using non-essential cookies.

8. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access.
  • Accidental loss.
  • Unauthorized alteration.
  • Disclosure or misuse.
  • Destruction or damage.

Security measures may include access controls, secure hosting arrangements, system monitoring, and appropriate data protection practices.

Although we take reasonable steps to protect personal information, no internet-based system or electronic storage method can be guaranteed to be completely secure.

9. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

Retention periods may depend on:

  • The nature of the information.
  • The duration of our business relationship.
  • Warranty and after-sales service requirements.
  • Applicable accounting and tax obligations.
  • Legal and regulatory requirements.
  • The resolution of complaints or disputes.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal obligations.

10. Your Data Protection Rights

Under the Data Protection Act, 2019, you may have the following rights, subject to applicable legal conditions:

  • Right to Be Informed: To know how your personal information is collected and used.
  • Right of Access: To request access to personal information we hold about you.
  • Right to Rectification: To request correction of inaccurate, incomplete, or misleading information.
  • Right to Erasure: To request deletion of personal information where applicable.
  • Right to Object: To object to certain forms of personal data processing.
  • Right to Restriction: To request restriction of processing in circumstances provided by law.
  • Right to Withdraw Consent: To withdraw consent where processing is based on consent.
  • Right to Data Portability: To request transfer of personal information where the legal requirements for this right are met.

To exercise any of these rights, please contact us using the details provided in this policy.

We may need to verify your identity before processing your request.

11. Marketing Communications

From time to time, we may send customers information about:

  • New Hisense products.
  • Special offers and promotions.
  • Product launches.
  • Discounts and seasonal campaigns.
  • Relevant company announcements.

We will send promotional communications only where permitted by applicable law and where any required consent or other lawful basis has been established.

You may unsubscribe from promotional emails or request to stop receiving marketing messages at any time.

Please note that you may still receive essential communications relating to your orders, payments, deliveries, warranties, or customer support.

12. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, social media networks, or other external services.

These websites operate independently and may have their own privacy policies and data protection practices.

Hisense Kenya is not responsible for the privacy practices of external websites. We encourage visitors to read the relevant privacy policies before submitting personal information to third parties.

13. Children’s Privacy

Our website and products are intended for general consumers.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable data protection laws.

Where personal information relating to a child is collected, we will handle it in accordance with applicable legal requirements, including any required parental or guardian consent.

14. International Data Transfers

Some of our website hosting providers, technical service providers, or other third-party service providers may process or store information outside Kenya.

Where personal information is transferred outside Kenya, we will take appropriate steps to ensure that such transfers comply with the Data Protection Act, 2019, and applicable data protection requirements.

15. Data Breaches

In the event of a personal data breach, Hisense Kenya will take appropriate steps to investigate, contain, and address the incident.

Where notification is required, we will notify the relevant authorities and affected individuals in accordance with the applicable legal requirements and timelines.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.

Any changes will be published on this page together with the updated effective date.

We encourage customers to review this policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your personal information is handled, please contact us:

Hisense Kenya

Tatu Arcade, Taveta Road, Nairobi, Kenya.

Telephone: +254 721 563 535

Email: info@hisense-kenya.co.ke

Website: https://hisense-kenya.co.ke/

We will review and respond to privacy-related enquiries in accordance with applicable data protection laws.

18. Complaints to the Data Protection Commissioner

If you believe that your personal information has been handled unlawfully or that your data protection rights have been violated, you may lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya

Hisense Kenya – Your trusted destination for Hisense products in Kenya.

We value your privacy and are committed to protecting the personal information you share with us.