Shipping & Delivery — Hisense Kenya
Fast, safe and reliable delivery options for Hisense TVs, Hisense fridges, Hisense washing machines, Hisense cookers, Hisense freezers, Hisense microwaves and home audio. Choose same-day delivery in Nairobi, van delivery for large appliances, or nationwide shipping via trusted couriers.
Nairobi — Same Day
Free same-day delivery (orders before 3pm). Van delivery for large items (fridges, washing machines, 55"+ TVs).
Motorbike (Boda) Delivery
Fastest for small items: soundbars, microwaves and accessories. Affordable and same-day.
Nationwide — Bus Courier
Door-to-bus or bus-to-bus delivery via Easy Coach, Guardian, Modern Coast — common for TVs and fridges to regional towns.
Secure Couriers
Door-to-door options via G4S, Fargo and Posta for secure handling and insurance.
Delivery Zones & Typical Pricing
Below is a simple, commonly used pricing model in Kenya. Adjust these rates in your store settings as needed.
Large Appliance Handling (Fridges, Washers, Big TVs)
For bulky items like Hisense fridges, Hisense washing machines, Hisense cookers, Hisense freezers and 55"+ TVs we use van delivery with 2–3 handlers. Extra handling fee (KSh 500–1500) may apply depending on distance and delivery complexity (stairs, long carry, assembly).
Delivery Methods & When to Use Them
Same-Day / Express (Nairobi)
Best for TVs, soundbars, microwaves and small appliances ordered before cut-off time (usually 3pm). Van delivery for big items.
Motorbike (Boda) Delivery
Fast and cost-effective for small items and accessories (soundbars, small microwaves, remotes).
Van / Pickup Team
Used for fridges, washers, freezers and large TV installations. Includes 2-3 delivery staff for lift/placement.
Bus Courier / Coach
Cost-effective for nationwide deliveries where customers pick up from the coach office or opt for last-mile pickup.
Recommended Couriers & Partners
- Sendy — Van & bike delivery, same-day in Nairobi.
- Easy Coach, Guardian, Modern Coast — Coach/bus networks for regional deliveries.
- G4S — Secure door-to-door courier with insurance for valuable items.
- Fargo — Reliable nationwide courier service.
- Posta Kenya (EMS) — Good for smaller items and accessories.
Pickup Locations
Customers can choose to collect items from:
- Our Nairobi Store / Warehouse (address provided at checkout)
- Bus Coach Offices (Easy Coach, Guardian) — regional pickup
- Partner Pickup Points in major towns (Mombasa, Kisumu, Nakuru)
Scheduling & Tracking
- You can request a preferred delivery date and time at checkout.
- All deliveries include SMS/Email tracking updates. For nationwide courier deliveries, we provide the coach or courier waybill number for pickup tracking.
Payment Options
We accept: Lipa Na M-PESA (Paybill), card payments online, and Cash on Delivery (Nairobi only). For bus courier deliveries, customers sometimes pay pickup fees at the bus office — we advise checking at checkout.
Shipping & Delivery FAQs
You will receive SMS/Email updates and a tracking number for courier shipments. For bus deliveries we share the coach waybill number.
Inspect items on arrival. Report damage immediately to our support team — we handle returns, replacements, or claims with the courier.
Address changes are possible if the item hasn't been dispatched. Contact support ASAP with your order number.
Basic placement is included for van deliveries. Assembly or installation services (e.g., TV mounting) can be arranged for an extra fee.
Returns due to defects or wrong items are covered by us. Change-of-mind returns may incur customer shipping costs per our returns policy.
Yes — but please provide clear directions and a contact phone number. Large appliances may require offloading assistance and incur additional fees.
Need help with shipping?
Call us or email with your order number and we’ll help schedule or track your delivery.
Phone: 0721 563 535 | Email: info@hisense-kenya.co.ke
This shipping & delivery policy covers our processes for Hisense TVs, Hisense fridges, Hisense washing machines, Hisense cookers, Hisense freezers, Hisense microwaves and Hisense soundbars. Delivery times and costs may vary by product and location; final charges are shown at checkout.
